Contract terms and conditions
Goods: offered on the Website and intended for sale on the Website: • movable things, including water, gas and electricity in containers, bottles or otherwise in limited quantities or with a specific volume, and
• a movable thing that includes or is connected to digital content or a digital service, in such a way that in the absence of the relevant
digital content or digital service, the goods would not be able to perform their functions (hereinafter: the goods containing digital elements)
Goods containing digital elements: movable things that contain or are linked to digital content or digital services in such a way that the goods
would not be able to perform their functions in the absence of the digital content or digital service concerned
Deposit: The deposit is an amount in the form of security to confirm the commitment to fulfill the sales contract.
• If the sales contract is fulfilled, the amount of the deposit is generally included in the purchase price.
• If the contract is not fulfilled and the buyer is responsible for it (for example, if he does not pay the purchase price or any part of the purchase price specified in the contract within the specified deadline), he loses the deposit given to the seller.
Parties: Seller and Buyer together
Consumer: a natural person acting outside the scope of his profession, independent occupation or business activity
Consumer contract: a contract, one of whose subjects is a consumer
Functionality: the ability of a good containing digital elements, digital content or a digital service to perform functions appropriate to its
Manufacturer: the producer of the Goods, in the case of imported Goods, the importer bringing the Goods into the territory of the European
Union, as well as any person who, by indicating the name, trademark or other distinguishing mark of the Goods, presents himself as a
Interoperability: the ability of a good, digital content or digital service containing digital elements to work with hardware and software
different from that with which the same type of good, digital content or digital service is normally used
Compatibility: the ability of a good, digital content or digital service containing digital elements to work – without the need for conversion –
with hardware or software with which goods, digital content or digital services of the same type are normally used together
Website: this website, which serves to conclude the contract
Contract: Purchase contract created between Seller and Buyer using the Website and electronic correspondence
Durable data medium: any device that enables the consumer or the business to store the data addressed to him/her personally in a manner that is still accessible in the future and for a period appropriate to the purpose of the data, as well as to display the stored data in an unchanged form
A device enabling communication between absent parties: a device that is suitable for making a contract declaration in the absence of the
parties – in order to conclude a contract. Such a device is, in particular, an addressed or unaddressed form, a standard letter, an advertisement
published in a press product with an order form, a catalog, a telephone, a fax machine and a device providing Internet access.
Absentee contract: a consumer contract that is concluded without the simultaneous physical presence of the parties within the framework of a
distance selling system organized for the provision of goods or services in accordance with the contract, in such a way that, in order to
conclude the contract, the contracting parties use a device that enables communication between absent parties only
Business: a person acting in the scope of his profession, independent occupation or business activity
Buyer/You: the person entering into a contract making a purchase offer via the Website
Warranty: In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), according to the Civil Code,
1. a guarantee undertaken for the performance of the contract, which the company undertakes voluntarily for the proper performance of the
contract in addition to or in the absence of its legal obligation, and
2. the mandatory warranty based on the law
Purchase price: consideration to be paid for the Goods and for the provision of digital content.
The Contract is governed by the provisions of Hungarian law, and in particular the following legislation applies:
• CLV of 1997. act on consumer protection
• CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society
• Act V of 2013 on the Civil Code
• 151/2003. (IX.22.) government decree on the mandatory warranty for consumer durables
• 45/2014. (II.26.) government decree on the detailed rules of contracts between the consumer and the business
• 19/2014. (IV.29.) NGM decree on the procedural rules for managing warranty and guarantee claims for things sold under the contract
between a consumer and a business
• LXXVI of 1999 law on copyright
• CXII of 2011. Act on the right to self-determination of information and freedom of information
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (February 28, 2018) on action against unjustified territory-based content restrictions and other forms of discrimination based on the customer’s nationality, place of residence or establishment within the internal market, as well as the 2006 /2004/EC and Regulation (EU) 2017/2394, and amending Directive 2009/22/EC
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (April 27, 2016) on the protection of
natural persons with regard to the processing of personal data and on the free flow of such data, and on the repeal of Regulation 95/46/EC (
general data protection regulation)
• 373/2021 on the detailed rules of contracts between consumers and businesses for the sale and purchase of goods and the provision of digital content and digital services. (VI. 30.) Government decree
Scope and acceptance of the General Terms and Conditions
The content of the contract between us is determined – in addition to the provisions of the relevant binding legislation – by these General
Terms and Conditions (hereinafter: GTC). Accordingly, these Terms and Conditions contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.
The technical information required to use the Website, which is not contained in these Terms and Conditions, is provided by other information available on the Website.
Before finalizing your order, you must familiarize yourself with the provisions of these GTC.
The language of the contract, the form of the contract
The language of the contracts covered by these GTC is Hungarian.
Contracts falling within the scope of these GTC are not written contracts, they are not filed by the Seller.
Our company CXXVII of 2007. Act § 175. uses an electronic invoice according to By accepting these GTC, you give your consent to the use
of the electronic invoice.
The prices are in the chosen currency and include 27% VAT. The possibility of the Seller changing the prices for reasons of business policy
cannot be ruled out. Changes to prices do not apply to contracts that have already been concluded. If the Seller has indicated the price
incorrectly and an order has been received for the Goods, but the parties have not yet concluded a contract, the Seller will act on the basis of
the “Incorrect price procedure” section of the General Terms and Conditions.
Procedure in case of incorrect price
It is considered an obviously erroneously indicated price:
• HUF 0 price,
• a price reduced by a discount, but the discount is incorrectly stated (eg: in the case of a HUF 1,000 product, the product is offered for
HUF 500 with a 20% discount).
In the case of an incorrect price, the Seller offers the possibility of purchasing the Goods at the real price, with which information the Buyer
can decide whether to order the Goods at the real price or cancel the order without any adverse legal consequences.
Complaint handling and legal enforcement options
The consumer can submit consumer objections regarding the Goods or the Seller’s activities at the following contact details:
• Internet address: https://dreadsbysofi
• Email: firstname.lastname@example.org
• by phone: +36307600920
The consumer can verbally or in writing communicate his complaint to the company, which concerns the behavior, activities or omissions of
the company, or the person acting in the interest or benefit of the company, which is directly related to the distribution or sale of the goods to consumers.
The company is obliged to investigate the verbal complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the company is obliged to record the complaint
and its position on it without delay, and to hand over a copy of it to the consumer on the spot in case of a verbal complaint made in person. In
the case of a verbal complaint communicated by telephone or using other electronic communication services, it must be sent to the consumer
at the latest within 30 days – in accordance with the regulations for the response to a written complaint – at the same time as the substantive
response. In other respects, he is obliged to act as follows regarding the written complaint. If the directly applicable legal act of the European Union does not provide otherwise, the company must answer the written complaint in writing within thirty days of its receipt and take measures to communicate it. A shorter deadline than this can be established by law, and a longer deadline by law. The company is obliged to
justify its position rejecting the complaint. The company must assign a unique identification number to the verbal complaint communicated
by telephone or using an electronic communication service.
The record of the complaint must contain the following:
1. name and address of the consumer,
2. the place, time and method of presenting the complaint,
3. a detailed description of the consumer’s complaint, a list of documents, documents and other evidence presented by the consumer,
4. the company’s statement on its position regarding the consumer’s complaint, if the complaint can be investigated immediately,
5. the signature of the person taking the minutes and – with the exception of verbal complaints made by telephone or using other electronic
communication services – the signature of the consumer,
6. the place and time of taking the minutes,
7. in the case of a verbal complaint communicated by telephone or using other electronic communication services, the unique identification
number of the complaint.
The company must keep the minutes of the complaint and a copy of the response for three years and present it to the inspection authorities
In case of rejection of the complaint, the business is obliged to inform the consumer in writing about which authority or conciliation body he can initiate the procedure with his complaint – according to its nature. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the consumer’s place of residence
or stay. The information must also cover whether the company uses the conciliation board procedure in order to settle the consumer dispute.
If any consumer dispute between the Seller and the consumer is not settled during the negotiations, the following legal enforcement options
are open to the consumer:
Consumer protection procedure It is possible to lodge a complaint with the consumer protection authorities. If the consumer notices a violation of his consumer rights, he is
entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The first-level official tasks for consumer protection
are performed by the capital and county government offices competent according to the consumer’s place of residence, a list of them can be
found here: http://www.kormanyhivatal.hu/
The customer is entitled to assert his claim arising from a consumer dispute before the court in the framework of civil proceedings in
accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. according to the provisions of the
Conciliation board procedure
We inform you that you can file a consumer complaint against us. If we reject your consumer complaint, you are also entitled to contact the
Conciliation Board, which is competent according to your place of residence or residence: the condition for initiating the proceedings of the
conciliation board is that the consumer directly attempts to settle the dispute with the concerned business. Based on the consumer’s request,
the conciliation body specified in the consumer’s request is responsible for the procedure instead of the competent body.
The company has an obligation to cooperate in the conciliation board procedure.
As part of this, there is an obligation for businesses to send a response to the invitation of the conciliation board, and the obligation to appear
before the conciliation board (“ensuring the participation of a person authorized to establish a settlement at the hearing”) is recorded as an
If the company’s seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company’s obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer’s needs.
In case of violation of the above obligation of cooperation, the consumer protection authority has the authority, based on which, as a result of the change in the law, mandatory fines must be imposed in case of illegal behavior of businesses, there is no possibility of waiving the fine.
In addition to the Act on Consumer Protection, the relevant provisions of the Act on Small and Medium Enterprises have also been amended, so the imposition of fines cannot be avoided in the case of small and medium enterprises either.
In the case of small and medium-sized enterprises, the fine can range from HUF 15,000 to HUF 500,000, while in the case of non-small and
medium-sized enterprises with annual net sales exceeding HUF 100 million under the scope of the Accounting Act, the fine can range from
HUF 15,000 to 5% of the company’s annual net sales up to , but may extend to a maximum of HUF 500 million. By introducing the mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation body procedure.
The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to
attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being
unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At
the request of the consumer or the business, the conciliation body provides advice on the rights of the consumer and the obligations of the consumer. The procedure of the conciliation board starts at the consumer’s request. The request must be submitted in writing to the chairman of the
conciliation board: the written requirement can be fulfilled by letter, telegram, teletypewriter or fax, as well as by any other means that enables the addressee to store the data addressed to him permanently for a period appropriate to the purpose of the data , and displaying the stored data in unchanged form and content. The application must include
the. the consumer’s name, place of residence or location,
b. the name, registered office or site of the company affected by the consumer dispute,
c. if the consumer designates the requested body instead of the competent conciliation body,
d. a brief description of the consumer’s position, the facts supporting it and their evidence,
e. the consumer’s statement that the consumer directly attempted to settle the disputed matter with the concerned business
f. the consumer’s statement regarding the fact that he did not initiate the procedure of another conciliation body in the case, no mediation
procedure was initiated, no claim letter was submitted, and no application for the issuance of a payment order was submitted,
g. the motion for the board’s decision,
h. the consumer’s signature.
The document or its copy (extract) whose content the consumer cites as evidence must be attached to the application, so in particular the
written statement of the company about the rejection of the complaint, or, in the absence of this, other written evidence available to the
consumer about the attempted negotiation.
If the consumer acts through a proxy, the power of attorney must be attached to the application.
More information about the Conciliation Boards is available here: http://www.bekeltetes.hu
More information about the territorially competent Conciliation Boards is available here:
The contact details of each territorially competent Conciliation Board:
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Postal address: 7625 Pécs, Majorossy I. u. 36
Phone number: 06-72-507-154
Mobile: +36 20 283-3422
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone number: 06-66-324-976
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.
Postal address: 1253 Budapest, Pf.:10.
Phone number: +36-1-488-21-31
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétátér 4-6.
Telephone number: 06-22-510-310
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52-500-710; 06-52-500-745
Email: email@example.com; firstname.lastname@example.org
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. floor 303-304.
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Mártírok útja 4.
Phone number: 06-32-520-860
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Postal address: 6001 Kecskemét, Pf. 228.
Phone number: 06-76-501-500; 06-76-501-525, 06-70-938-4765, 06-70-938-4764
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Telephone number: 06-46-501-091; 06-46-501-090
Csongrád-Csanád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62-554-250/118
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone number: 06-96-520-217
Heves County Conciliation Board
Address: 3300 Eger, Hadnagy u. 6th grade 1.
Postal address: 3300 Eger, Faiskola u. 15.
Phone number: 06-36-416-660/ext. 105
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Telephone number: 06-34-513-010; 06-34-513-012
Mobile: 06-30-201-1647; 06-30-201-1877
Pest County Conciliation Board
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.
Phone number: 06-1-269-0703
Somogy County Conciliation Board
Address: Anna u. 6, 7400 Kaposvár.
Phone number: 06-82-501-000
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: +36-42-420-280
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor
Phone number: 06-74-411-661
Email: email@example.com; firstname.lastname@example.org
Vas County Conciliation Board
Address: Honvéd tér 2, 9700 Szombathely.
Phone number: 06-94-506-645
Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. ground floor 115-116.
Telephone number: 06-88-814-121; 06-88-814-111
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi út 24.
Phone number: 06-92-550-513
Online dispute resolution platform
The European Commission has created a website where consumers can register, so they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.
If you want to make a complaint about a product or service you bought online and you don’t necessarily want to go to court, you can use the
online dispute resolution tool.
On the portal, you and the merchant against whom you have filed a complaint can jointly select the dispute resolution body you want to
entrust with handling the complaint.
The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Partial invalidity, code of conduct
If any point of the General Terms and Conditions is legally incomplete or invalid, the other points of the contract will remain in force and the
provisions of the relevant legislation shall apply instead of the invalid or incorrect part.
The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.
Information on the operation of goods containing digital elements, as well as on the applicable technical protection measures The availability of the servers providing the data displayed on the website is over 99.9% per year. The entire data content is regularly backed up, so in the event of a problem, the original data content can be restored. The data displayed on the website are stored in MSSQL and
MySQL databases. Sensitive data is stored with an appropriate level of encryption, and hardware support built into the processor is used to
encode it. Information on the essential properties of the Goods On the website, we provide information on the essential properties of the Goods that can be purchased in the descriptions of each of the
Goods. Correction of data entry errors – Responsibility for the veracity of the data provided
During the ordering process, before finalizing the order, you can change the data you entered at any time (clicking the back button in the
browser opens the previous page, so the entered data can be corrected even if you have already moved to the next page). Please note that it is
your responsibility to ensure that the data you provide is entered accurately, as the Goods will be invoiced and delivered based on the data
you provide. We would like to draw your attention to the fact that an incorrectly entered e-mail address or the saturation of the storage space
belonging to the mailbox may result in the lack of delivery of the confirmation and prevent the conclusion of the contract. If the Buyer has
finalized his order and discovers an error in the given data, he must initiate the modification of his order as soon as possible. The Buyer can notify the Seller of changes to the incorrect order by sending a letter from the e-mail address provided at the time of the order or by calling
the Seller. Use of the website
Selecting the Product
You can select individual products by clicking on the product categories on the website. By clicking on each product, you will find the
product’s photo, article number, description, product variations and their price. In case of purchase, you must pay the price listed on the
Add to cart
After selecting the Product, you can click on the “Add to cart” button to add any number of products to the cart without any obligation to
purchase or pay, as adding to the cart does not constitute an offer.
We recommend that you place the product in the basket even if you are not sure whether you want to buy the specific product, because this
will give you an overview of the products you have selected at the moment and display them on one screen with one click. can view and
compare. The contents of the basket can be modified freely until the order is finalized – until the “Send order” button is pressed, products can
be removed from the basket as desired, new products can be added to the basket as desired, and the desired number of products can be
Viewing the Cart
When using the website, you can check the contents of the basket at any time by clicking on the “View Cart” icon at the top of the website.
Here you can remove the selected products from the basket or change the number of the product. After pressing the “Update cart” button, the
system displays the information corresponding to the data you have changed, including the price of the products added to the cart.
If you do not wish to select additional products and place them in the cart, you can continue shopping by pressing the “Proceed to checkout”
Enter customer data
After pressing the “Proceed to checkout” button, the “Billing address” text box appears, in which you can enter your “Billing data”, your full
name, address, telephone number and e-mail address.
After clicking the “Continue” button, the “Shipping address” text box will appear. If you request delivery to a different address, please tick
“Delivery to another address”, where you can enter the delivery name and address.
After filling in the above text boxes, you will arrive at the “Confirmation & Payment” page by clicking the “Continue” button. Here you can
see a summary of the data you provided earlier, such as the contents of the Basket, the delivery method and the amount to be paid by you
(you cannot change these data here).
Finalizing the order (making an offer)
If you are convinced that the contents of the basket correspond to the Goods you want to order, and that your data is correct, you can
complete your order by clicking the “Send order” button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling under the scope of these GTC, you are considered to be the offeror.
By pressing the “Send order” button, you expressly acknowledge that your offer must be considered as made, and that your statement – in the event of confirmation by the Seller in accordance with these GTC – entails a payment obligation. You are bound by your offer for a period of
48 hours. If your offer is not confirmed by the Seller within 48 hours according to these general terms and conditions, you will be released
from your obligation to make an offer.
Order processing, contract creation
You can place your order at any time. The Seller will confirm your offer by e-mail no later than on the working day following the sending of
your offer. The contract is created when the confirmation email sent by the Seller becomes available to you in your mail system. If an individual order was made and the buyer does not finish the paying after 3 business days of checking the completed order the deposit will be lost and the order can be sold for an other buyer.
You can pay for the products by bank transfer, revolut or PayPal.
Acceptance methods, acceptance fees
Delivered as a priority letter, the delivery fee depending on the MP actual prices, country where you live
Regarding the order of the products in stock, the general packiging and outshipping time is a maximum of 14 days from the confirmation of the order. Individual orders are fulfilled by a pre-agreed deadline. In case of delay by the Seller, the Buyer is entitled to set an additional
deadline. If the Seller does not perform within the additional deadline, the Buyer is entitled to withdraw from the contract.
Reservation of rights, ownership clause
The seller binds the fulfillment of the order to the advance payment of the purchase price and delivery costs.
The Seller may withhold the delivery of the Goods until he is satisfied that the payment of the price of the Goods has been successfully made
using the electronic payment solution (including the case where, in the case of Goods paid by bank transfer, the Buyer transfers the purchase
price and the conversion in the currency of his Member State, and due to bank commissions and costs, the Seller does not receive the full
amount of the purchase price and the delivery fee). If the price of the Goods has not been paid in full, the Seller may ask the Buyer to
supplement the purchase price.
The Seller does not distinguish between Buyers in the territory of Hungary and outside the territory of the European Union using the Website.
In the absence of a different provision of these GTC, the Seller ensures the delivery/receipt of the ordered Goods in the territory of Hungary.
The provisions of these General Terms and Conditions apply to purchases outside of Hungary as well, with the fact that, based on the
provisions of the relevant decree, a consumer who is a citizen of a Member State or has a place of residence in a Member State, or a business that has a place of business in a Member State, is considered a buyer in the interpretation of this point. and within the European Union buys goods or uses services for the sole purpose of end use, or acts with such intent. A consumer is a natural person who acts for a purpose that is outside the scope of his commercial, industrial, craft or professional activities.
The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the Buyer’s home country.
The Seller is not obliged to comply with the non-contractual requirements set out in the national law of the Buyer’s Member State in relation to the relevant Goods, such as labeling or sector-specific requirements, or to inform the Buyer of these requirements.
Unless otherwise specified by the Seller, Hungarian VAT applies to all Goods.
The Customer may exercise his legal rights in accordance with these Terms and Conditions.
If an electronic payment solution is used, the payment is made in the currency specified by the Seller,
The Seller may withhold the delivery of the Goods until he is satisfied that the payment of the price of the Goods and the delivery fee has been successfully and fully made using the electronic payment solution (including the case when, in the case of Goods paid by bank transfer, the Buyer transfers in the currency of his Member State due to the purchase price (delivery fee) and the conversion, as well as bank commissions and costs, the Seller does not receive the full amount of the purchase price). If the price of the Goods has not been paid in full, the Seller may ask the Buyer to supplement the purchase price.
In order to hand over the Goods, the Seller also provides non-Hungarian Buyers with the same handover options as Hungarian Buyers.
If, according to the General Terms and Conditions, the Customer may request the delivery of the Goods to the territory of Hungary or to the territory of any other European Union member state, the non-Hungarian customer may also request this by any of the delivery methods indicated in the General Terms and Conditions.
If, according to the General Terms and Conditions, the Buyer can choose to receive the Goods in person from the Seller, this can also be used by non-Hungarian Buyers.
In other cases, the Buyer may request that the Goods be transported abroad at his own expense. Hungarian Buyers are not entitled to this
right. The Seller fulfills the order after payment of the delivery fee, if the Buyer does not pay the delivery fee to the Seller, or does not resolve the delivery itself by the pre-agreed date, the Seller will terminate the contract and refund the pre-paid purchase price to the Buyer .
The buyer acknowledges that the goods may have come into contact with the fur of other animals (dog, cat), and the seller is not liable for
any resulting allergic reaction or repurchase obligation.
Information on the consumer’s right of withdrawal
As a consumer, the Civil Code 8:1. According to § 1, point 3, only natural persons acting outside the scope of their profession, self-
employment or business activities are considered, so legal entities cannot use the right of withdrawal without justification!
45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has the
right of withdrawal
a) In the case of a contract for the sale of goods
aa) to the Goods,
ab) when buying and selling several Goods, if each of the Goods is delivered at a different time, to the last delivered Goods,
it can be exercised within the deadline starting from the date of receipt by the consumer or a third party other than the carrier indicated by
him, which deadline is 14 days.
45/2014. (II. 26.) The cancellation period provided by government decree is 14 days, the cancellation period agreed by the Seller in these
GTC is a voluntary commitment in addition to what is written in the law.
The provisions of this clause do not affect the consumer’s right to exercise the right of withdrawal specified in this clause during the period
between the date of conclusion of the contract and the date of receipt of the Goods.
If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the
contract, which terminates the binding nature of the offer covering the conclusion of the contract.
Declaration of withdrawal, exercise of the consumer’s right of withdrawal or termination
45/2014, the consumer (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to
this effect, or by using a sample declaration that can also be downloaded from the website.
Validity of the consumer’s declaration of withdrawal
The right of withdrawal shall be deemed to have been asserted within the deadline if the consumer’s statement is sent within the deadline.
The deadline is 14 days.
In case of withdrawal or termination in writing, it is sufficient to send the statement of withdrawal or termination within 14 days.
45/2014. (II. 26.) The cancellation period provided by government decree is 14 days, the cancellation period agreed by the Seller in these
GTC is a voluntary commitment in addition to what is written in the law.
The consumer bears the burden of proving that he exercised his right of withdrawal in accordance with this provision.
The Seller is obliged to confirm the consumer’s declaration of withdrawal on an electronic data medium after its arrival.
Obligations of the Seller in case of cancellation by the consumer
The Seller’s obligation to refund
If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, the Seller shall
refund the full amount paid by the consumer as compensation, including the costs incurred in connection with the performance, such as the delivery fee, no later than fourteen days after becoming aware of the withdrawal too. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport.
Method of the Seller’s refund obligation
45/2014. (II. 26.) In case of withdrawal or termination in accordance with § 22 of the Government Decree, the Seller will refund the amount
due to the consumer in the same way as the payment method used by the consumer. Based on the express consent of the consumer, the Seller
may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller is not
responsible for delays due to a wrongly and/or inaccurately provided bank account number or postal address by the Consumer.
If the consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to
reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.
Right of retention
The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or proven beyond doubt that he has
returned them; of the two, the earlier date must be taken into account. We are unable to accept items sent by cash on delivery or by post. In
the event of withdrawal or termination of the consumer’s obligations Return of the Goods If the consumer is the 45/2014. (II. 26.) withdraws
from the contract in accordance with § 22 of the Government Decree, must return the Goods immediately, but no later than fourteen days
from the notification of withdrawal, or hand them over to the Seller or a person authorized by the Seller to receive the Goods. The return is deemed completed within the deadline if the consumer sends the Goods before the deadline. Bearing direct costs related to the return of the
The consumer bears the direct cost of returning the Goods.
The Goods must be returned to the Seller’s address. If the consumer terminates the service provision contract concluded off-premises or
between absent parties after the beginning of the performance, he is obliged to pay the company a fee commensurate with the service
performed up to the date of notification of the termination to the company. The amount to be paid proportionately by the consumer must be
determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total
amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services
performed up to the date of termination of the contract. Please note that we are unable to accept goods returned by cash on delivery or by
postage. Consumer responsibility for depreciation The consumer is responsible for the depreciation resulting from use exceeding the use
necessary to determine the nature, properties and operation of the Goods. The right of withdrawal cannot be exercised in the following cases
The Seller specifically draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of
Government Decree 45/2014 (II.26.). In the cases included in paragraph (1):
a. after the full performance of the service, however, if the contract creates a payment obligation for the consumer, this exceptional case
can only be invoked if the performance began with the express prior consent of the consumer and the consumer’s acknowledgment that he
loses his right of withdrawal as soon as the business fully fulfilled the contract;
b. with regard to Goods or services whose price or fee depends on the possible fluctuation of the financial market, even during the period
specified for the exercise of the right of withdrawal, which cannot be influenced by the company;
c. in the case of non-pre-manufactured Goods that have been produced based on the instructions or at the express request of the consumer,
or in the case of Goods that have been clearly tailored to the consumer;
d. with regard to goods that are perishable or retain their quality for a short time;
e. with regard to Goods with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection
f. with regard to Goods which, by their nature, are inseparably mixed with other Goods after delivery;
g. with regard to an alcoholic beverage, the actual value of which depends on market fluctuations in a manner beyond the company’s
control, and the price of which was agreed upon by the parties when concluding the sales contract, but the performance of the contract only
takes place after the thirtieth day from the conclusion of the contract;
h. in the case of a business contract in which the business visits the consumer at the express request of the consumer in order to carry out
urgent repair or maintenance work;
i. with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the
consumer has opened the packaging after delivery;
j. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
k. in the case of contracts concluded at a public auction;
l. with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or a
service related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
m. with regard to digital content provided on a non-material data carrier, if the Seller has started performance with the express, prior
consent of the consumer, and the consumer has simultaneously declared with this consent that he/she will lose his/her right of withdrawal
after the start of performance, and the company has sent a confirmation to the for the consumer.
Information on product warranty and accessory warranty for guaranteeing the conformity of the goods in relation to consumer contracts
This section of the consumer information was prepared based on the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.)
taking into account Annex No. 3 of Government Decree 45/2014 (II.26).
The Consumer Information only applies to Buyers who qualify as consumers, the rules for buyers who are not considered consumers are
included in a separate chapter.
Requirements for contractual performance in the case of a consumer contract
The requirements for contractual performance generally apply to goods sold under a consumer contract and goods containing a digital
At the time of delivery, the Goods and the performance must comply with Regulation 373/2021. (VI.30.) to the requirements contained in the Government Decree.
In order for the performance to be considered contractual for the Goods that are the subject of the contract
• it must comply with the description, quantity, quality, and type included in the contract, as well as have the functionality, compatibility,
interoperability and other characteristics specified in the contract
• must be suitable for any purpose specified by the consumer, which the consumer brought to the Seller’s attention at the latest when the
contract was concluded, and which the Seller accepted
• must have all the accessories and user manuals specified in the contract – including commissioning instructions, installation instructions,
and customer service support – and • must provide the updates specified in the contract.
In order for the performance to be deemed to be in accordance with the contract – in addition – to the Goods that are the subject of the
• it must be suitable for the purposes prescribed for the same type of Goods by legislation, technical standards or, in the absence of a
technical standard, by the governing code of conduct
• it must have the quantity, quality, performance and other characteristics that the Consumer can reasonably expect – especially in terms of
functionality, compatibility, accessibility, continuity and safety – which is usual for the same type of Goods, taking into account the Seller, its
his representative or another person involved in the sales chain, a public statement about the specific properties of the Goods – especially
made in an advertisement or on a label
• must have the accessories and instructions that the consumer can reasonably expect – including packaging and installation instructions –
• it must correspond to the characteristics and description of the Goods presented as a sample or model or made available as a trial version
by the company prior to the conclusion of the contract.
The Goods need not comply with the above public statement if the Seller proves that
• he did not know the public statement, and he did not need to know it
• the public statement has already been corrected in an appropriate manner by the time of the conclusion of the contract
• the public statement could not influence the rightful party’s decision to enter into a contract.
Requirements for contractual performance in the case of the sale of goods sold under a consumer contract The Seller performs incorrectly if
the defect in the goods results from improper installation, provided that
a) commissioning is part of the sales contract and was carried out by the Seller or was carried out under the Seller’s responsibility; obsession
b) the commissioning had to be carried out by the consumer, and the unprofessional commissioning is the result of deficiencies in the
commissioning instructions provided by the Seller – or in the case of goods containing digital elements – by the digital content or digital
If, according to the sales contract, the goods are put into operation by the Seller, or the putting into operation takes place under the
responsibility of the Seller, the performance must be considered completed by the Seller when the putting into operation is completed.
If, in the case of goods containing digital elements, the contract of sale provides for the continuous provision of digital content or digital
services over a specified period of time, the Seller is liable for a defect in the goods related to the digital content, if the defect occurs in the
case of continuous service for a period not exceeding two years from the delivery of the goods in two years; or occurs or becomes
recognizable. Requirements for contractual performance in the case of goods containing digital elements sold within the framework of a
consumer contract In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of such updates to the
digital content of the goods or the related digital service – including security updates – which are necessary to maintain the conformity of the
goods with the contract, and must also ensure that the consumer you get them too.
Making the update available to the Seller if the sales contract
• provides for a one-time service of the digital content or digital service, then it can reasonably be expected by the consumer based on the
type and purpose of the goods and digital elements, as well as the unique circumstances and the nature of the contract; obsession
• the digital content provides for continuous service over a specified period, then in the case of continuous service with a duration not
exceeding two years, it must be provided over a period of two years from the delivery of the goods.
If the consumer does not install the provided updates within a reasonable time, the Seller is not liable for the defect of the goods, if it arises
solely from the failure to apply the relevant update, provided that
a) the Seller informed the consumer about the availability of the update and the consequences of the consumer’s failure to install it; and
b) failure to install the update by the consumer or incorrect installation of the update by the consumer cannot be attributed to the
incompleteness of the installation instructions provided by the Seller.
Defective performance cannot be established if, at the time of concluding the contract, the consumer received special information that a
specific property of the goods differs from what is described here, and at the time of concluding the sales contract, the consumer separately and expressly accepted this deviation.
In which case can you exercise your accessory warranty right?
In the event of defective performance by the Seller, you may assert a warranty claim for accessories against the Seller in accordance with the
rules of the Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30).
What rights are you entitled to based on your warranty claim?
You can – according to your choice – make use of the following accessory warranty claims:
You can request a repair or replacement, unless the fulfillment of the request you choose is impossible or would involve disproportionate
additional costs for the Seller compared to the fulfillment of another request. If you did not, or could not, request the repair or replacement,
you may request a proportional reduction of the compensation or, as a last resort, you may withdraw from the contract.
You can transfer from your selected accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or
the Seller gave a reason for it.
In the case of a consumer contract, it must be assumed until proven otherwise that a defect recognized within one year from the date of
delivery of the goods and goods containing digital elements already existed at the time of delivery of the goods, unless this presumption is
incompatible with the nature of the goods or the nature of the defect.
In the case of used goods, warranty and guarantee rights differ from the general rules. In the case of used Goods, we can also speak of
defective performance, however, the circumstances under which the Buyer could have expected the occurrence of certain defects must be
taken into account. As a result of obsolescence, the occurrence of certain defects becomes more and more frequent, as a result of which it
cannot be assumed that a used Goods can have the same quality as a newly purchased one. Based on this, the Buyer can only enforce its
warranty rights with respect to defects that are beyond defects resulting from use and that arose independently of them. If the used Goods are
defective and the Buyer, who is considered a Consumer, was informed of this at the time of purchase, the Service Provider has no
responsibility for the known defect.
The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible, or if it would result in
disproportionate additional costs for the Seller, taking into account all circumstances, including the value represented by the Goods in perfect
condition, as well as the gravity of the breach of contract.
The consumer is also entitled – in accordance with the severity of the breach of contract – to request a proportionate delivery of compensation
or to terminate the sales contract if
• the Seller did not perform the repair or replacement, or performed it, but did not partially or fully fulfill the following conditions ◦ The
Seller must ensure the return of the exchanged goods at his own expense ◦ if the repair or replacement requires the removal of goods that
were put into operation in accordance with the nature and purpose of the goods – before the defect became recognizable, then the obligation
to repair or replace includes the removal of the non-conforming goods and the replacement or repaired goods commissioning or bearing the
costs of removal or commissioning.
• refused to make the goods conform to the contract
• a repeated performance error occurred, even though the Seller attempted to make the goods conform to the contract
• the performance error is so serious that it justifies an immediate price reduction or the immediate termination of the sales contract, or
• the Seller did not undertake to bring the goods into conformity with the contract, or it is clear from the circumstances that the company will
not bring the goods into conformity with the contract within a reasonable time or without significant damage to the consumer’s interests.
If the consumer wishes to terminate the sales contract citing faulty performance, the Seller bears the burden of proving that the fault is
The Consumer is entitled to withhold the remaining part of the purchase price – depending on the severity of the breach of contract – in whole
or in part, until the Seller fulfills its obligations related to the conformity of the performance with the contract and defective performance.
It is a general rule that:
• The Seller must ensure the return of the exchanged goods at his own expense
• if the repair or replacement requires the removal of goods that were put into operation in accordance with the nature and purpose of the
goods – before the defect became recognisable, then the obligation to repair or replace includes the removal of the non-conforming goods and
the replacement or repaired goods commissioning or bearing the costs of removal or commissioning.
The reasonable deadline for repairing or replacing the goods shall be calculated from the time when the Consumer informed the company of
The consumer must make the goods available to the company in order to complete the repair or replacement.
Delivery of compensation is proportional if its amount is equal to the difference between the value of the goods that the Consumer is entitled
to in the case of contractual performance and the value of the goods actually received by the Consumer.
The Consumer’s right to terminate the sales contract can be exercised with a legal statement addressed to the Seller expressing the decision to
If the faulty performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right
to terminate the contract exist in respect of them, the
The Consumer’s right to terminate the sales contract can be exercised with a legal statement addressed to the Seller expressing the decision to terminate.
If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the
right to terminate the contract exist in respect of them, the Consumer may terminate the sales contract only with regard to the defective goods, but also with respect to any other goods acquired together with them. may terminate it if the Consumer cannot reasonably be expected to keep only goods that conform to the contract.
If the Consumer terminates the sales contract in its entirety or with respect to a part of the goods supplied under the sales contract, then
• the Consumer must return the affected goods to the Seller at the Seller’s expense and
• the Seller must immediately reimburse the Consumer for the purchase price paid for the goods concerned, as soon as he has received the
goods or the certificate supporting the return of the goods.
What is the deadline for asserting your warranty claim?
You are obliged to report the error immediately after discovering it. An error reported within two months of the discovery of the error shall be
considered an error reported without delay. At the same time, we would like to draw your attention to the fact that you can no longer assert
your accessory warranty rights beyond the two-year limitation period from the completion of the contract.
The part of the repair time during which the Buyer cannot use the Goods as intended is not included in the limitation period.
The statute of limitations for the accessory warranty claim for the part of the Goods affected by the replacement or repair starts anew. This
rule must also be applied if a new error arises as a result of the correction. If the subject of the contract between the consumer and the business is a used item, the parties can also agree on a shorter limitation period; a limitation period of less than one year cannot be validly established in this case either.
Who can you enforce your accessory warranty claim against?
You can enforce your accessory warranty claim against the Seller.
What other conditions are there for asserting your accessory warranty rights?
Within one year from the date of delivery, there is no other condition for asserting your accessory warranty claim, apart from reporting the
defect, if you prove that the Goods were provided by the Seller. However, after one year has passed since the performance, you are already
obliged to prove that the defect you recognized was already present at the time of performance.
In which case can you use your product warranty right?
In the event of a defect in a movable thing (Goods), you can – according to your choice – assert a warranty claim for accessories or a claim for
What rights do you have based on your product warranty claim? As a product warranty claim, you may only request the repair or replacement of defective Goods.
In which case is the Goods considered defective?
The goods are defective if they do not meet the quality requirements in force at the time they are put on the market or if they do not have the properties described by the manufacturer. What is the deadline for asserting your product warranty claim? You can assert your product
warranty claim within two years of the Product being placed on the market by the manufacturer. After this deadline, you will lose this right. Against whom and under what other conditions can you enforce your product warranty claim? You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the Goods in the event of a product warranty claim.
In what cases is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
• the Goods were not manufactured or marketed as part of its business activities, or
• the defect could not be recognized according to the state of science and technology at the time of placing it on the market or
• the defect in the Goods results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption.
Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time,
parallel to each other.
However, in case of successful enforcement of your product warranty claim, you may assert your accessory warranty claim for the replaced
Product or repaired part against the manufacturer. Information on the product warranty and accessories warranty for the guarantee of the
conformity of the goods in the case of non-consumer
Buyers General rules of warranty rights
A Customer who is not considered a consumer may – at his or her choice – use the following accessory warranty claims: You can request a
repair or replacement, unless the fulfillment of the request you choose is impossible or would involve disproportionate additional costs for
the Seller compared to the fulfillment of another request. If you did not or could not ask for the repair or replacement, you can request a
proportional delivery of the compensation, or the Buyer can repair the defect at the Seller’s expense, or have it repaired by someone else or –
as a last resort – withdraw from the contract. You can transfer from your selected accessory warranty right to another, but you will bear the
cost of the transfer, unless it was justified or the Seller gave a reason for it. In the case of used goods, warranty and guarantee rights differ from the general rules. In the case of used Goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected the occurrence of certain defects must be
taken into account. As a result of obsolescence, the occurrence of certain defects becomes more and more frequent, as a result of which it cannot be assumed that
a used Goods can have the same quality as a newly purchased one. Based on this, the Buyer can only enforce its warranty rights with respect
to defects that are beyond defects resulting from use and that arose independently of them. If the used Goods are defective and the Buyer,
who is considered a Consumer, was informed of this at the time of purchase, the Service Provider has no responsibility for the known defect.
In the case of buyers who are not considered consumers, the deadline for asserting the warranty right is 1 year, which starts on the day of performance (handover).
Product warranty and guarantee
The product warranty and the mandatory warranty apply only to customers who qualify as consumers.
If the Seller voluntarily provides a warranty for a given Product, this will be indicated separately during the purchase of the Product.
If the manufacturer provides a manufacturer’s warranty for the Goods that also covers buyers who are not considered consumers, it can be
enforced directly with the manufacturer.